"I am a customer and really appreciate your products. I also think the new range is a great idea. Your web site suits me very well for orders and I will use it so that you don't need to contact me by phone, just email and I can now email you an order. Thanks for the service."
Loreen, Canterbury
"Thank you for all the great services over the years."
Peter, Heidelberg West
"Thank you for looking after us for so many years and I will have no hesitation in recommending both your products and services to my friends."
Sue, Eltham
"Just a note to thank you for your commitment to customer service. I appreciate your call each month to check on supplies - I would be running out of dog food regularly. It is well worth your while making such a call. I am a very busy mum and one thing less for me to think about - remembering to call you. Thank you and keep up the good work."
Fiona, East Ringwood
"What a beautiful surprise to find your samples at the front door. Already my 'girls' approve of the chews, while the emergency pack is being kept for a weekend when I'll be away from home. I do recommend you products to all the dog owners I know."
Jenny, Kew
Extract from a customer message to Bill by one of our telephone staff:
"Bill, A Customer who's dog developed diabetes was recommended to re-continue use of our food by her vet. This was due to the quality of our food from ingredients through to finished product. I did not get the vet's name but the practise is "Mont Albert Vet Clinic" at the corner of Hotham & Whitehorse in Mont Albert."
